Visitor Journey A2D
The San Pedro Chamber is proud to announce the development of the San Pedro Visitor Journey A2D Program. The program will be available in January of 2018 for individuals in customer service, hospitality, and area volunteers.
The customer service and tourism awareness program focuses on learning objectives and information to help create positive visitor experiences, from their Arrival to Departure, or from A2D!
Sessions will be offered on an ongoing basis. This is a highly customized learning experience for our area, this course helps our entire community learn more about the richness of what we offer visitors.
Participants LEARN about what makes our area so special, ENJOY meeting others, and join together to STRENGTHEN TOURISM, which benefits us all!
Who is it For?
The San Pedro Visitor Journey A2D program benefits anyone who works directly with visitors or anyone who might encounter a visitor in the course of their job duties. Citizens and non-traditional hospitality positions, for example realtors and police officers, will also benefit from learning about helping visitors and how important they are to our local economy.
Why Take the Course?
Tourism is very important to San Pedro. The Visitor Journey A2D tourism training program was designed to increase awareness of how all of the tourism sectors fit together to build the visitor’s total experience. And, how one person’s actions can create a snowball effect of negative – or positive – encounters.
Visitors who have a negative encounter – or feel unwelcome – have the means through social media to tell hundreds of people about their bad experience. This bad publicity impacts income generated from tourism for the worse and, over time, can adversely affect our entire community.
Visitors that have an enjoyable experience will spend more, plan to return in the future, and will tell their friends about the great place they just visited!
The money generated from visitor spending not only benefits local businesses, it also moves through our community, in a multiplier effect, providing lower taxes, new amenities and better infrastructure, which increases everyone’s quality of life.
How Does it Work?
The San Pedro Visitor Journey A2D is a blended-learning program presented in TWO parts:
Part One - ONLINE COURSE
There are seven short modules filled with videos, activities and quizzes about our area and helping visitors. The entire Online Course takes about 75-90 minutes to complete, but you can come and go and finish it at your own pace. The online course must be completed before the live class.
Part Two - LIVE CLASS
Next you’ll attend a 75-90 minute In-Person Class to discuss your answers from the exercises in the Online Course. The engaging class gives you the opportunity to share what you know and to learn from others in our community.
Once you’ve successfully completed both parts, you’ll achieve your San Pedro Visitor A2D Champion™ certificate! Visitor A2D Champions continue to learn about our destination with access to special resources, updates, and invitations to industry events.
What Does it Cover?
The interactive and easy to follow A2D training helps you create positive experiences by arming you with local resources, service skills and an increased understanding of your importance to our local tourism industry. Modules cover how tourism works, discovering our area, answering visitor questions, helping upset customers, and much more.
Can I Enroll My Whole Staff?
Absolutely! Employers, please contact Elise Swanson to learn more about providing the San Pedro Visitor Journey A2D training to your employees. We offer a discount to businesses that enroll 10 or more employees. Call our office for your registration code and payment options.
Please call Elise Swanson at the Chamber to to learn more about creating San Pedro Visitor A2D Champions in your company!